HOW IT WORKS How it works

3 simple steps to empower your app with “realtime support”

Step 1

Enroll for a PuristChat account by clicking “Get Started”

Step 2

Define your support team / operators, your support categories / rooms, from your admin portal

Step 3

Integrate your app with a 5 minute integration exercise. Learn more about how to integrate by clicking “Documentation”

Try it for free
Once you complete the 3 steps, your app will have a “Support” option.

When your customers click on Support, they will see the support categories defined by you.

Your customer can choose any support category, and start chatting with your support operators.

Your support operators log into PuristChat operator portal to chat realtime with your customers.

If no support operator is online, the message gets queued offline and displayed to your first available support operator.

When your support operators respond after your customer has left the chat, the customer gets a PUSH notification which brings him right back into chat.